Frequently Asked Questions

Everything you need to know about your beauty journey with us.

How can I track my order?

Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.

What is your return policy for skincare products?

We offer a 30-day return policy for unopened and unused products. For hygiene reasons, we cannot accept returns on items that have been opened or tested.

Are your beauty products cruelty-free?

The Beauty Store is committed to ethical sourcing. The majority of our brands are certified cruelty-free. You can filter for 'Cruelty-Free' on our category pages to see specific items.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

What should I do if I have an allergic reaction?

We recommend performing a patch test before using any new product. If you experience a reaction, please discontinue use immediately and consult a healthcare professional.

How do I know which foundation shade is right for me?

You can use our 'Virtual Try-On' tool located on each product page or consult our online Shade Matching Guide to find your perfect fit based on your undertones.